ISO 20000-1:2018
IT Service Management
The international standard for ITSM. Deliver high-quality IT services that meet business needs and customer expectations.
ISO 20000-1:2018
The international standard for ITSM. Deliver high-quality IT services that meet business needs and customer expectations.
Planning, design, transition, delivery, and improvement.
Measurable service levels and KPIs.
Aligning IT services with business and customer needs.
Works seamlessly with ISO 9001 and ISO 27001.
ISO/IEC 20000-1 is the international standard for IT Service Management (ITSM). It specifies requirements for an organization to establish, implement, maintain, and continually improve a service management system (SMS).
The standard helps organizations benchmark how they deliver managed services, measure service levels, and assess their performance. It is strongly aligned with ITIL best practices.
Enhance reliability, increase customer satisfaction, and optimize IT costs.
Deliver consistent and reliable IT services to your customers.
Reduce incidents and optimize resource usage.
Meet and exceed Service Level Agreements (SLAs).
Differentiate your managed services in the marketplace.
Foster a culture of ongoing service enhancement.
Formalize your ITIL processes within an auditable standard.
Key clauses covering the entire service lifecycle.
Service portfolio management and service design.
Business relationship, service level, and supplier management.
Capacity, availability, continuity, and security management.
Incident, service request, and problem management.
Configuration, change, and release management.
Monitoring, internal audit, and continual improvement.
From chaos to control: structured implementation of service management.
Define and document all IT services offered.
Compare current processes against ISO 20000-1 requirements.
Develop or refine ITSM processes (Incident, Change, etc.).
Configure ITSM tools and train staff on new procedures.
Verify process adherence and service performance.
External audit to achieve ISO 20000-1 certification.
Ideal for IT service providers (internal or external) who want to prove their ability to deliver services that meet customer requirements and international best practices.
Contact us to start your ISO 20000-1 certification journey.